Author Index

F

  • Feiz, Davood Service Quality and Customer Satisfaction in Hotel Industry (case study: Mashhad hotels) [Volume 3, Issue 6, 2012, Pages 123-149]

K

  • Kaffashpour, Azar Identifying Effective Factors of Iinternal Environment Of Organization In Establishing Valuable Brands [Volume 3, Issue 5, 2011, Pages 97-117]

M

N

  • Najm Roshan, Saeid Identifying & Prioritizing Effective Parameters on Corporate Reputation in Home Appliances Industry [Volume 3, Issue 6, 2012, Pages 75-104]

S

  • Saeida Ardakani, Saeid Factors Affecting Successful Implementation of Knowledge Management in Higher Education Institutions [Volume 3, Issue 5, 2011, Pages 136-158]